Refund Policy
1. Refunds will be processed in the same currency and returned to the same account or credit card from which the original deposit was made. If a client does not provide the necessary bank details for a refund via bank transfer within 5 working days, the Company reserves the right to cancel the refund request. The required bank document must include the bank’s stamp and logo and contain details such as IBAN/account number, SWIFT/BIC, routing number (if applicable), the client’s name, and the bank’s name and address.
2. The Company may charge a commission on both deposits to the trading account and refunds, including electronic transfer costs. The fee for bank transfers ranges between 25 and 50 euros, depending on the payment solution, and will be deducted from the transfer amount.
3. Refund requests must be submitted through the Company’s website. The Company is not obligated to process refund requests submitted through any other channels.
4. If a client submits a refund request, the Company will process the request and transfer the refund (minus any applicable transfer fees) within seven (7) working days, provided that the client has fulfilled the Company’s margin requirements in full.
5. The Company may cancel a client’s refund request under the following conditions:
a) The remaining balance after the refund is insufficient to cover the open transactions on the trading account.
b) The client has not been verified by the Company. Full KYC documentation must be provided, including an identity card, proof of address, and proof of payment (front copy of the card showing only the last 4 digits, expiry date, and cardholder name; back copy showing the last 4 digits and signature).
c) The client has not provided the required written and signed deposit statements for each transaction or any bonus plan/agreement (if applicable).
d) The client must provide the necessary signed documents within 5 working days, or the refund request may be canceled.
In exceptional cases, the Company may issue refunds to the original card if:
a) The client has not been verified within 14 working days of the card transaction.
b) The Company identifies that a transaction was conducted by a third party.
c) The Company finds that the client has violated the Accepted Customer agreement.
No commission is charged for card refunds.